ICS Customer Success Story

“As a technology solution provider ourselves, we had high expectations when selecting our PSA system. OpenAir met and exceeded our expectations: bottom line cash flow benefits, process automation and performance metrics all add up to a fast ROI,” explained John Carr, Vice President of Operations. “I have one core mission—to boost the performance and profitability of our professional services organization. Implementing OpenAir was one of the best decisions I made in 2003.”

“Prior to OpenAir we did not have much insight into our projects. OpenAir caused us to t ake some proactive steps we should have done before. For example, we now enable project managers not only to focus on delivering timely, high-quality services, but also to deliver those services profitably,” said Carr. “One of OpenAir’s greatest strengths is its capability to integrate seamlessly with our JD Edwards A/P and A/R application,” said Carr. “Combined with the automation of time and expense approvals, OpenAir Connect reduced our invoice cycle time to two days from 10 days. The finance team is seeing some excellent benefits from this.”

ICS wanted a solution that did not take up a lot of its internal IT staff’s time. ICS’ IT folks were spending three or four days per monthly billing cycle on the IT support for their old operations systems. With OpenAir, they took that burden off of their IT group. The SaaS model removes the headache of hardware support and ICS consultants no longer have the issues associated with other systems such as inability to dial into the network. They just use the Web or use OpenAir’s offline access options and then synch up when they have a connection. ICS now has the opportunity to bill some of their internal IT staff out to billable client jobs.