SoluSoft Customer Success Story

Since 2003, Solusoft, a regional IT consulting firm servicing northern Latin American and Caribbean countries, has been relying on NetSuite’s suite of accounting and CRM software to manage the critical operations of its growing business. More recently, the company added NetSuite OpenAir's professional services automation software to its IT infrastructure to enable end-to-end SaaS-based client management, gaining the full power of NetSuite SRP.

“What NetSuite SRP delivers,” says Glenn Tjon, Solusoft’s Managing Director, “is full dashboard visibility into every pre-sales opportunity, every customer project, the time commitments of every one of our consultants, and all accounting-related activities. As a result, we can ensure that consultants are not over-booked or under-utilized, that project managers always have access to the resources they need to be successful, and that our revenues streams are always recognized, realized, and recorded.”

All lead generation, and client commitments are tracked with NetSuite SRP—including contracts and sales orders. In addition, the solution is used to generate accounts receivables aging reports, perform profit analyses by customer, track performance milestones by project consultant and client, and even to generate invoices.