Verint Customer Success Story - Project Management

OpenAir provides Verint with the tools to mimic in their business practices the very methodology they champion in their products, workforce optimization.

With a fully integrated system that ties together critical processes, Verint now has the power to effectively manage their people and improve project management.

“Consistent implementation services are essential to customer satisfaction and retention,” said Amy Hassinger, Director of PMO Operations for Professional Services at Verint. “OpenAir enables us to deliver our projects on time and within budget.”

Verint leverages OpenAir to monitor a projects across the entire project management lifecycle, from project adherence to plans and can rectify deviations quickly and effectively. “What took days to identify, now takes hours.”

Perhaps the greatest results that OpenAir has provided are the tangible, quantifiable metrics around project management and resource utilization Verint can now access.

Through the use of OpenAir’s Resource Management, Verint now has the ability to measure the organization consistently and to provide scorecard type data for the continuous improvement of their customer satisfaction, employee retention, and financial health. “With all our data in one location we can tie together our goals and performance against those goals to accurately evaluate our progress.”

With moving targets constantly being adjusted, OpenAir’s ability to provide trending data is crucial to success.