Model N Customer Success Story

Now with OpenAir, Model N has detailed approval routes for both billable and non-billable time and expense. This guarantees that each entry is cross checked against multiple levels of approval to ensure accuracy, especially around customer billing activities.

An added benefit that OpenAir has provided to Model N is in regard to how the organization handles contractor services.

Now we simply provide each contractor with an OpenAir login and they enter their information directly into the system. OpenAir’s powerful filtering and role based permissions provide organizations with the necessary capabilities to limit the scope of each user.

“We find the filter set functionality especially useful. Every employee at Model N uses OpenAir to enter timesheets, PTO requests, and incurred expenses. We need to be sure that entry level users do not have access to sensitive company information. OpenAir provides us with that peace of mind.”

The finance team at Model N raves about OpenAir due to improvements in agreement management. “Our agreement management used to be project centric and very cumbersome to control.” Often agreements would come through that would encompass work across multiple projects. OpenAir now provides the necessary functionality to handle these unique business situations.

Finely tuned business practices have opened doors for Model N in regard to reporting and forecasting. This has provided project managers with unprecedented visibility. “We have created approximately twelve standard reports that are housed on each manager’s dashboard,” said Verschoor.

“As soon as they login to the system they have one-click access to robust reports that illustrate project margins, utilization, loaded costs, and outstanding timesheets.” With this level of on-demand information, managers can instantly view the factors that will ultimately affect the performance of their projects.