Fronde Customer Success Story

After signing on with OpenAir in 2005, Fronde, a software development and integration firm based in New Zealand, saw immediate improvements to its operational efficiency. For example, the organization’s billing cycle was reduced due to streamlined timesheet submission.

With the ability to enter and submit timesheets from any internet connection, there is no delay for remote users. Now that Fronde has control over time and expense tracking, invoices get out the door more quickly and cash flow is optimized. This has also led to increased visibility into critical performance indicators.

“We use OpenAir for projection reporting,” said Renn. “With accurate time and expense figures as a base, we are now able to build accurate and detailed reports on project performance and profitability.”

OpenAir’s robust integration capabilities provide Fronde with a seamless workflow from sales lead to bookkeeping. Integration with salesforce.com on the front end and Navision on the back end ensures data integrity.

Furthermore, the ability to clone projects and copy billing and revenue recognition rules from one project to another saves project managers time and effort.

A software solution is only as effective as the support team behind it. OpenAir understands this and operates with customer support as its backbone. “OpenAir’s support team is absolutely brilliant,” said Renn. “We feel like we have access to the people in the organization that truly understand the product.”

Despite a 16 hour time difference, Fronde receives timely responses to their support inquiries. This does not go unnoticed by management. “Our end users rarely run into any of the issues that we raise with OpenAir support due to their stellar response time. This has been essential to our highly successful user adoption.”