NetSuite OpenAir Professional Services
As your implementation partner, OpenAir’s professional services team collaborates with you throughout the entire implementation process – from hands-on consulting to in-depth training -- to ensure an efficient and dependable engagement. Learn More.
Customer Support
We know how important customer support is to your business, and we hope you know how important you are to us. That is why we are committed to answering your questions and resolving your issues quickly and effectively to your satisfaction. We pride ourselves on the fact that we treat all our customers like partners and that we deliver superior customer service, no matter what level customer you are.
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Silver SupportOpenAir’s Silver Support offers an essential level of customer support for your organization. |
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Gold SupportOpenAir’s Gold Support provides a number of best-in-class services and benefits designed to ensure your company's success. |
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Platinum SupportOpenAir’s highest level of premium customer support is provided through our Platinum offering. We are committed to providing the continuity you need to ensure that your OpenAir solution meets your business needs – 24/7 |
Telephone Support |
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Toll-free 24x7
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Toll-free 24x7
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Support Hours |
8:00 AM -7:00 PM local time,
(Monday-Friday, excluding holidays) |
24x7 worldwide
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24x7 worldwide
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Priority Queuing for Technical Support |
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Unlimited Number of Cases Included |
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On-line Case Submission |
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Online Response |
4 to 6 hours, business days
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2 to 4 hours
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2 hours
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Customer Call-Back Response |
4 to 6 hours, business days
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2 to 4 hours
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2 hours
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Dedicated Technical Support Representative |
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During normal
business hours |