Dear OpenAir Customers,

OpenAir and NetSuite are proud to announce today that we are joining forces to bring together our companies. We have signed a definitive agreement for NetSuite to merge with OpenAir, establishing the leading on-demand platform for Services Automation management.

As you may know, NetSuite is the world’s largest provider of integrated, on-demand business suites. It is a public company listed on the New York Stock Exchange, with over 5,600 customers worldwide. Together, OpenAir and NetSuite will be the clear industry leader in on-demand Services Automation suites.

This combination will bring many benefits to OpenAir customers:

• More resources and investment for the OpenAir product. By joining NetSuite, OpenAir gains significantly more resources to continue improving and extending the OpenAir product and continuing to execute the company’s vision of revolutionizing how service companies can manage their businesses. 

• Breakthrough complete solutions for managing your entire business. Almost all OpenAir customers want tight integration between OpenAir’s Services Automation capability and Accounting / ERP systems. By bringing together OpenAir’s deep expertise in on-demand Services Automation and NetSuite’s expertise in integrated ERP business suites, we will jointly create a new exciting end-to-end business management solution for services companies.

In addition to the benefits you will gain, we want to reassure OpenAir customers about some important things:

• We will support and significantly improve the OpenAir product for years to come. We want to preserve everything that has made OpenAir such a success in the marketplace. We plan to continue developing and extending the OpenAir product for at least ten years, and we will increase investment in the business.

• We will preserve what you love about OpenAir, and nothing will change in your relationship with OpenAir.  For customers, the impact of this acquisition should be transparent. OpenAir will continue to operate as a distinct company. No positions are being eliminated, and all OpenAir employees are being offered their exact same jobs. The same OpenAir team who supported you yesterday will continue to support you tomorrow.

• There will be no requirements for OpenAir customers to migrate to NetSuite. OpenAir and NetSuite will create exciting new end-to-end solutions for services companies and invest significantly to meet your future needs, but you will be free to stay with your OpenAir product for years to come. If and when you need an end-to-end business application to run your services company, you will have the best solution in the world. 

To learn more about what this new combination of OpenAir and NetSuite means to you, please review the additional pages shown on this site, including the Q&A and the press announcement.

We are both very excited about bringing together OpenAir and NetSuite — and what this will bring to you, our customers. We are committed to working with you in every way we can to make your own business more successful. We will keep in regular touch with you so that you are aware of our new capabilities and our progress. Thank you for your continued support of OpenAir.

Sincerely,