Go back to My Account FAQ Index Answers to Frequently Asked Questions about My Account Latest update: 21 June 2001 Dashboard tab How can I post or change a message on the Message Board? You can post or change a message on the Dashboard Message Board only if you have specific access permission. If you have access, you will see an "edit message" link directly under the current message in the Message Board. 1. Click on the "Dashboard" tab in the My Account module, and then on the "edit message" link under the current message in the Message Board section. 2. Enter a new message, or edit or delete any current message(s) in the "Message Board" text field. 3. Click on the "Save" button. Go back to My Account FAQ Index What is the "Bulk User Change Wizard," and how do I use it? The "Bulk User Change Wizard," found under the "Wizards" header in the Dashboard, enables empowered users to add information or make changes to groups of user records or to all user records within one or more departments, rather than having to deal with each individual user record separately. To use the Bulk User Change Wizard: 1. Go to the My Account module, and click on the Dashboard tab. 2. Click on the "Bulk user change wizard" link found under the "Wizards" section heading. Step 1 dialog 3. In the "Step 1" dialog, select a user from the "User to copy from" drop-down. The settings in this user's Account > Users > User ID > Demographic dialog will be applied to selected users or departments in Step 2. 4. Select the information you want to copy using the "Available items" picker list and copy them into the "Selected information" field using the "Add" arrows just below the list fields. 5. Choose to copy the information to other users or to departments by selecting the appropriate "Copy to" radio button. Then click on "Next." Step 2 dialog 6. In the "Step 2" dialog, select from the "Available" picker list the departments or users to whose dialogs you want to copy the information you selected in Step 1, and then click on "Run." If successful, you will see the message, "The update is complete," along with a message about the number of users affected by the change. Note: You cannot undo a wizard. If you have made a mistake, you need to make the appropriate corrective selections in both Steps 1 and 2, and run the wizard again. Go back to My Account FAQ Index My Options tab How can I change my password? To change your password and password hint: 1. Click on the "My Options" tab in the My Account module, and then click on the Password sub-tab. Enter your new password in the "Password" field, then enter it again in the "Confirm password" field. 2. Enter or change your password hint in the "Password hint" field. (This hint is what OpenAir support personnel will send you if you forget your password, so be sure that your hint will clearly remind you of your password.) 3. Click on the "Save" button. Note: If you made a typo, you will be prompted to re-enter the password confirmation; otherwise, you will see the message, "The password was successfully changed." Note: For security reasons, administrators can change other people’s user IDs and passwords. If you have trouble signing in, check with your administrator/manager to be sure that your password was not changed. Go back to My Account FAQ Index I don't like seeing the Dashboard every time I log in. Can this be changed? If you want to see a different module when you log in to your OpenAir.com account: 1. Go to My Account > My Options > Preferences. 2. In the "Module to start in" field, select the module that you want to be in after you log in. Only those modules to which you have access will be available. You can also select the "Last accessed module" option. 3. Click on the "Save" button. Go back to My Account FAQ Index How can I subscribe to/unsubscribe from the OpenAir newsletter and/or product updates? To subscribe to/unsubscribe from the OpenAir newsletter and/or product updates: 1. Go to My Account > My Options > Preferences. 2. Check or (to unsubscribe) uncheck the "Email me the OpenAir Newsletter" and/or "Email me OpenAir Product updates" box(es). 3. Click on the "Save" button. Go back to My Account FAQ Index Company tab Where can I find my account number? Your account number is noted on the My Account > Company > My Charges > Service Plan page. Go back to My Account FAQ Index Where do I change my company's email address? Go to the My Account > Company > My Charges > Billing Address page. Go back to My Account FAQ Index How can I get my company logo to appear on the invoices I send my clients? Go to My Account > Company > Logos, and either use the "Browse" button or type in the pathway to upload a copy of your logo to OpenAir. Your logo will be automatically added to your invoices as well as to individual timesheet reports, expense reports, and proposals. (Please note: If you do not provide a PDF version of your logo, OpenAir.com will use the web version; however, a PDF version *cannot* substitute for a web-compatible version.) Go back to My Account FAQ Index How can I take the OpenAir logo off the bottom of the invoices I send my clients? Check the "Hide the logo that appears at the bottom of printable and guest view pages" box in the Page Layout section of the My Account > Company > Settings dialog, and then click on "Save." Go back to My Account FAQ Index