Delirium Corporation Uses OpenAir to Centralize Its Global
Monitoring the activity of a global client list that includes such industry
giants as Panasonic, CNET, MTV, VH1, Nickelodeon, and 7-Eleven could easily
have become a formidable task for Delirium Corporation, which has five offices
operating worldwide in New York, Hong Kong, Seoul, Taipei, and Beijing, and
others soon to be added in Singapore, Malaysia, and Indonesia. This Asian
marketplace-focused Internet consulting company, whose services include
e-business and e-commerce planning and strategy, identified the need for a
time and billing solution.
Employees at Delirium across the world are experts in their respective
fields. In his role as Project Manager, Antonino ("Tony") Sandoval had a major
challenge. He spends most of his time in New York but has to remain in routine
contact with the members of Delirium's global staff and compile information
across the various offices for financial reporting.
OpenAir is a Professional Services Automation (PSA) solution that
streamlines business processes through a platform of integrated, Web-native
services. By centralizing reporting tools on a Web-native platform, OpenAir
enables Delirium employees to input job data individually, while
simultaneously giving Tony the ability to track each employee's profitability.
"Approximately 200 Delirium employees worldwide have benefited greatly from
the TimeBills [renamed Invoices] module at OpenAir," said Tony, adding that he
personally saves two to three hours of administrative work per week by using
OpenAir. "I am especially pleased with the ease with which I can now centrally
compile and sort information."
The Web-native nature of OpenAir was a major factor in helping Delirium
decide to use the service. "The fact that you can access it through a browser
makes it that much more appealing. If we had to install software to run it,
we probably wouldn't use it," said Tony. "It's more the ability to use it
whenever and wherever we are. A lot of our people travel around and we're
spread out between here and Asia. We're gathering more information than if we
didn't use OpenAir."
As the primary account administrator at Delirium, Tony is easily able to
add users to the system and create usage and data access roles customized to
individual users' needs. And OpenAir's easy scalability has helped Delirium
grow. Since Delirium began using OpenAir, it has acquired additional offices.
"We didn't have to install and support OpenAir," said Tony. "It took that
whole project out of the process and it was inexpensive." There are now dozens
of project managers across the globe using OpenAir to monitor all ongoing
client projects, equipped with the central reporting tools necessary to
analyze data for them all.