OpenAir Enhancements

May 15, 2010

Overview

Administration
Password security questions
Allow users to unlock their account and reset passwords by answering multiple security questions

Details ...

Account-wide
Enhancements to advanced filtering functionality
Select additional advanced filter values. Edit and view search criteria directly on the screen.

Enhancement to OpenAir Mobile for iPhone
Attach images from iPhone camera or photo library to expense reports or individual receipts

Details ...

Timesheets
Proxy confirmations
Prompt users to "confirm" timesheets for proxy submission and approvals

Details ...



Details

Administration
Password security questions
When OpenAir users forget their password or incorrectly enter the wrong password multiple times, they may lock themselves out of the system. In these cases, users are prompted to contact their local administrator for assistance. With this release, users will now have the ability to unlock and/or reset their own passwords. By allowing users to answer security questions to unlock themselves or reset their password a significant administrative burden is reduced.

To enable this feature, please contact OpenAir Support.

Once the feature has been enabled, existing users will be prompted to select three security questions to answer upon the next login. Newly created users will also be prompted to answer the security questions upon initial login. OpenAir will provide a series of ten questions, allowing each user to select three questions to answer from the list.

To set the number of failed logins allowed before a user is locked, navigate to Administration > Global Settings > Account > Security. Under the "Failed logins to allow before locking user" dropdown, select the number of times allowed.

How to reset a forgotten password:

  1. From the OpenAir login page, click on the "Reset password or unlock account" link.
  2. Enter the unique identifiers Company ID, User ID, and Email address and click Submit.
  3. In the "Security challenge" form, enter the correct answers to the security questions and Submit.
  4. A temporary password will be emailed to your email address.
  5. From the OpenAir login page, log in with the temporary password.
  6. Once logged in, you will be prompted to reset your password.

How to unlock an account and reset the password:
  1. Once you have entered an incorrect password multiple times and have locked your account, click on the "Unlock User" link.
  2. Enter the unique identifiers Company ID, User ID, and Email address and click Submit.
  3. In the "Security challenge" form, enter the correct answers to the security questions and Submit.
  4. The account has been unlocked and a temporary password will be emailed to your email address.
  5. From the OpenAir login page, log in with the temporary password.
  6. Once logged in, you will be prompted to reset your password.

Additional notes:
  • Security questions may be updated at any time by navigating to Dashboard/Message Board > Password.
  • Responses to security questions do not have to be case sensitive.
  • All security question responses are encrypted.
  • Three unique questions must be selected.
  • If questions are incorrectly answered three times, the account administrator will be notified
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Account-wide
Enhancements to advanced filtering functionality
For list views that contain large amounts of data, it may be beneficial for users to create advanced filters to limit the results shown on a page based on specific criteria. Multiple advanced filters can be saved and users can easily toggle between filters. The advanced filter is located above and to the left of most list views.

With this release, additional options have been added to the filter value (e.g. 'is', 'is not', 'is at least one of', and 'is not any of'). If 'is' or 'is not' are selected, users will be presented with a dropdown for value selection. If "is at least one of' or 'is not any of' are selected, users will be presented with a list with checkboxes for the multiple selection of values.

How to create an advanced filter:
  1. From a list view, select "New filter" from the dropdown list box.
  2. In the pop-up box, name the filter, select the list items you wish to filter on and the filter values in the dropdowns.
  3. Click Save.
In addition to the new filter values, users will now have to option to edit and view the search criteria of an advanced filter directly on the screen. To enable this feature, please contact OpenAir Support. Once enabled, users will see three options "Edit", "View" and "Hide" next to each advanced filter.
  • In the Edit mode, users will have the ability to edit any of the search criteria or name of the filter and save. The filter itself can also be deleted in this mode.
  • In the "View" mode, users will have the ability to see what the criteria is that they are searching on.
  • In the "Hide" mode, users can quickly toggle between different saved filters.

Enhancement to OpenAir Mobile for iPhone
In the May 2009 product release, OpenAir introduced the OpenAir Mobile for iPhone, allowing users to enter time and expenses in a timely manner while on the go. Oftentimes, company policy may dictate that employees attach images of original receipts to an expense report. With the latest version of the application, users now have the ability to attach images taken by the iPhone camera or from the photo library to an expense report or individual receipts.

To download the free application:
  • Open the iTunes App Store on your iPhone or in iTunes and search for OpenAir.
  • Or, find a link to this iPhone app directly from within the OpenAir application (Administration > Global Settings > Account > Integration: Add-on services).
To enable or disable access to this app for a user, please navigate to Administration > Users and select a User ID. Click Access control > Exchange Access. Select "OpenAir Mobile (iPhone)," click "Add selected items" and Save.

How to attach an image to an expense report or individual receipt:
  1. Tap the "Expenses" icon in the tab area at the bottom of the screen to enter expense information. Tap the "+" button to display a New Envelope.
  2. Tap each entry line to enter New envelope information. Tap Save. The list of receipts for the new envelope displays.
  3. Tap "Add Receipt" and an Edit Receipt screen displays. Tap each line to enter information.
  4. To add an image, tap the attachment icon at the bottom right.
  5. Choose to either "Take a Picture" or "Choose from Library".
  6. Tap Save.
Up
Timesheets
Proxy confirmations
Many companies allow users to leverage OpenAir's proxy capabilities to log in on behalf of another user to either submit or approve a timesheet. Allowing users to proxy in as other users may prevent delays in the billing process. For compliance purposes it may be required that the original submitter or approver of a timesheet confirm acknowledgement that the proxy action has taken place. For example, if Mary Adams was on vacation and Bill Carr submitted her timesheet on her behalf, Mary Adams would need to 'confirm" the timesheet to acknowledge that Bill submitted it on her behalf. With this release, we have enhanced the proxy capabilities to allow users to view which timesheets need to be confirmed by them due to proxy submission or approval.

To enable this feature, please contact OpenAir Support.

Once enabled, existing role settings will need to be modified to allow for timesheet confirmations. All newly created roles will have the option enabled automatically. To modify a role, navigate to Administration > Global Settings > Users > Roles > [select a role]. Select the option "View confirmed timesheets".
  • A new dashboard link, "X Timesheets awaiting your confirmation", under the "Reminders" section will indicate to the user that there are timesheets waiting for their confirmation. Once clicked, users will be brought to the "Confirmed" tab in the Timesheets list view.
  • A new tab for "Confirmed" is now available under the Timesheets tab. If there are timesheets waiting for confirmation because of a proxy submission or approval, those timesheets will be listed under the sub-links "Submitted waiting my confirmation" or "Approved waiting my confirmation". The "All" sub-link will list any timesheet that needs to be confirmed by a user. Timesheets that are bolded indicate timesheets that specifically need attention from that user.
  • As part of the timesheet "Approval history", timesheets will have an additional status of [Confirmed], [Confirmation reject], or [Confirmation pending] to indicate that some confirmation action is needed or has been made.
  • For auditing purposes, the Timesheets detail report now contains the report values "Submission confirmed by" and "Approval confirmed by" to indicate who actually confirmed the timesheet. Additionally, two additional filters for "Submission confirmation status" and "Approval confirmation status" have been added to filter results based on the confirmation status of timesheets. For example, managers can run the report and filter on "Confirmation Pending" to view all timesheets that have not yet been confirmed by anyone. To access the Timesheets detail report, navigate to Reports > Detail > Timesheets.

How to confirm a timesheet:
  1. Users with the appropriate role privileges navigate to Timesheets > Confirmed.
  2. Click on the sub-link "Submitted waiting my confirmation" or "Approved waiting my confirmation".
  3. Select a timesheet to confirm and within the "Report" link, next to "Proxy Action Confirmation", select Confirm, Skip, or Reject. Or, click on the "Confirm" link and select the "Confirm" or "Reject" radio button and Save.
  4. If "Reject" is selected, users must enter a reason as to why the timesheet was not confirmed.
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Suggestions, problems, or questions?
Contact us at support@openair.com. We take pride in the outstanding care we give our customers. Please let us know how can we improve your experience with OpenAir.