PSA End-User Satisfaction: Results of AberdeenGroup Survey
Earlier this year the AberdeenGroup completed what is still the most comprehensive survey of PSA
users ever conducted to determine satisfaction with different solutions and
the vendors that supply them. It includes vendors who were both willing to
participate and able to provide a sufficient number of customers to produce
OpenAir is proud to have received the highest satisfaction ratings for
"Overall PSA solution" as well as several other key categories including
support, implementation, richness of functionality, reliability, and
scalability. In fact, OpenAir was rated in the top two in 17 of 18 categories.
Satisfaction results are summarized here.
The survey also found OpenAir to have the fastest implementation, lowest
total cost of ownership, and an ROI of 269%, more than 2 1/2 times the vendor average.
For additional information about the report, please contact Aberdeen at
800-577-7891 or send an email to email@example.com.