Press Release

July 1, 2003

OpenAir Signs Divisions of Motorola, UAL, CB Richard Ellis to Its Linux-Based PSA Software in Record Quarter
IBM selects OpenAir as an Advanced Application Development Partner

Boston, MA (July 1, 2003) — OpenAir, the leading mid-market professional services automation (PSA) software provider, today announced the signing of several major new customers in the first half of 2003. Customers came from service firms, internal service organizations, and IT departments across a range of industries. They include Motorola’s professional services operations throughout the Pacific region, UAL’s Loyalty Services operations, the consulting operations of the global commercial real estate services firm CB Richard Ellis, and software firms Witness Systems and Itron. All of the listed customers chose to deploy on OpenAir’s hosted, Linux-based system to minimize their upfront investment, dramatically reduce deployment times, and limit demands on internal IT resources.

Bruce Weiner, Vice President, Strategy at UAL Loyalty Services, explained, “We needed a better way to manage and account for our project activity, but we could not justify a large capital outlay that would require years to pay back. With OpenAir we very quickly got an outstanding solution with virtually no upfront costs. The return has been almost immediate.”

Mike Clayton, the Program Manager at Witness Systems who managed the OpenAir implementation, commented, “The OpenAir design offered the impressive flexibility to efficiently deploy an enterprise system that accommodated a long list of challenging requirements for our company. In just 12 business days one OpenAir consultant was able to set up the application, integrate it into our back office accounting system, and train our internal trainers. More importantly, our ASP model of OpenAir requires no overhead from our IT group.”

IBM also recognized OpenAir’s success as a software vendor and as an innovator in the Linux arena by selecting OpenAir as an Advanced Application Development Partner. Karen L. Smith, vice president Linux strategy and market development at IBM said, "The fact that so many significant companies are selecting OpenAir is a powerful sign that the Linux movement has come of age.”

“Our ability to win the confidence of these world-class organizations reflects our ability to execute on this pioneering way to develop and deliver software and speaks to the arrival of Linux into mainstream American business. It is no accident that our clients have moved to our PSA software. Not only does it allow them to drive the top-line growth of their business, but it reflects their continuing commitment to implementing and adopting industry-leading solutions to ensure they continue to lead in their markets,” said Morris Panner, OpenAir CEO.

About OpenAir
OpenAir is the Web-native professional services automation solution that helps independent software vendors, marketing services companies, consulting firms, and internal corporate service organizations increase top-line growth, improve operations and enhance financial controls. OpenAir customers increase profits by capturing additional billable hours, increasing employee utilization, streamlining project management, accelerating revenue, enhancing collaboration, improving revenue recognition and project accounting, and sharing knowledge and best practices throughout the organization. OpenAir has helped over 500 companies across six continents increase profits through the subscription-based OpenAir® Complete solution. For additional information, visit www.openair.com.

Contact
Jeff Hunt
OpenAir
Phone: 617-351-0236
jeffhunt@openair.com