For Immediate Release:

OpenAir Customer Service Strategy Featured by Massachusetts Technology Leadership Council

Boston MA (October 4, 2006)— OpenAir's Director of Client Services, Brian Martin, will be featured in a Webinar, "Maximizing Retention and Follow-on Sales: The New Mandate for SaaS Sales, Service, and Support" sponsored by the Massachusetts Technology Leadership Council.

Martin will discuss his leadership and strategy for OpenAir's award-winning customer retention and service strategies.

Said Martin, "Being a software as a service (SaaS) provider, customer retention and loyalty is even more important than in more traditional software models. Happy customers are the life-blood of our business and represent our company's top strategic priority. I want to share with the larger community some of our strategies and tactics for success."

The call is being hosted by the Technology Leadership Council on Friday, October 6, 2006 at 12:00PM. Information, including registration instructions can be found here.

About OpenAir, Inc.
OpenAir Professional Services Automation (PSA) software enables professional services firms to gain controls and insight on their financial best practices. OpenAir empowers executives to track projects, teams, and billable hours for improving employee utilization and to streamline project management. OpenAir Consulting provides both expert deployment advice on the OpenAir product as well as Services Best Practices Consulting as part of the OpenAir Optimize(TM) Services Program. Relying on a team of former Bain, Cambridge Technology Partners and Mercer consultants, OpenAir has developed comprehensive programs for both the Software-as-a-Service (SaaS) deployment paradigm as well as for the services vertical industries. OpenAir has helped leading services organizations across six continents increase profits through the subscription-based solution. For additional information, visit openair.com.