For Immediate Release:
OpenAir Customer Service Strategy Featured by Massachusetts
Technology Leadership Council
Boston MA (October 4, 2006) OpenAir's Director of Client Services,
Brian Martin, will be featured in a Webinar, "Maximizing Retention
and Follow-on Sales: The New Mandate for SaaS Sales, Service, and
Support" sponsored by the Massachusetts Technology Leadership Council.
Martin will discuss his leadership and strategy for OpenAir's
award-winning customer retention and service strategies.
Said Martin, "Being a software as a service (SaaS) provider,
customer retention and loyalty is even more important than in more
traditional software models. Happy customers are the life-blood of
our business and represent our company's top strategic priority. I
want to share with the larger community some of our strategies and
tactics for success."
The call is being hosted by the Technology Leadership Council on
Friday, October 6, 2006 at 12:00PM. Information, including
registration instructions can be found
About OpenAir, Inc.
OpenAir Professional Services Automation (PSA) software enables
professional services firms to gain controls and insight on their
financial best practices. OpenAir empowers executives to track
projects, teams, and billable hours for improving employee
utilization and to streamline project management. OpenAir Consulting
provides both expert deployment advice on the OpenAir product as well
as Services Best Practices Consulting as part of the OpenAir
Optimize(TM) Services Program. Relying on a team of former Bain,
Cambridge Technology Partners and Mercer consultants, OpenAir has
developed comprehensive programs for both the Software-as-a-Service
(SaaS) deployment paradigm as well as for the services vertical
industries. OpenAir has helped leading services organizations across
six continents increase profits through the subscription-based
solution. For additional information, visit openair.com.