White Papers

OpenAir white papers will show you how to build a world class services organization. Written by world renowned experts as well as OpenAir's own executive team, our white papers will give you the tools you need to take your business to the next level.


The Power of PSA
SPI Research, Sponsored by NetSuite and OpenAir
The key to running a profitable professional service organization is optimizing billable staff time and reducing overhead cost. Time is money for professional service firms who have neither the time nor the desire to set up and run disconnected, complex, and expensive business applications. Learn how Professional Services Automation (PSA) solutions are becoming the cost of entry for services businesses and are providing unparalleled benefits to the firms that use them.

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2010 PS Benchmark Report: The Professional Services Maturity Model
SPI Research, Sponsored by NetSuite and OpenAir
This benchmark provides in-depth information on the best practices, technology, and industry trends in the professional services industry. Not just about tracking data, this report is a valuable tool by which you can measure the maturity of your own professional services organization.

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How the SaaS Movement and Cloud Computing are Transforming Professional Services
Traditional client-server technology solutions continually fail to meet the complex needs of the modern Professional Services Organization (PSO). This white paper by THINKstrategies discusses how Software as a Service delivers on the demands of today's PSO.

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What Keeps Professional Services Executives Up at Night? The Role of Professional Services Automation in Achieving Business Goals
Learn how services organizations are using PSA solutions to streamline their business in this white paper from the Technology Professional Services Association (TPSA) and OpenAir.

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Professional Services Business Optimization: Driving Success Throughout the PS Organization
A white paper that outlines a framework for complete services business optimization and the key drivers for success for each element of the framework.

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Measuring the Value of Application Integration for Service Organizations
This white paper identifies some of the insights gained from a recent benchmark survey from SPI Research on how PSA solutions improve operational efficiency. It also highlights benchmark results for OpenAir, a leading PSA solution provider.

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Resource Management in a Down Economy
A white paper by Mark Sloan of RTM Consulting that demonstrates how Just-in-Time Resourcing (JITR) can help your organization optimize employee utilization and increase cash flow when times are tough.

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Accelerating the ROI of PSA Software through New Technologies
A white paper that analyzes how SaaS enables companies to gain the benefits of professional services automation through targeted investment of dollars and internal resources.

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Business Process and Best Practices: A diagnostic checkup for your services organization
A white paper providing a framework for conducting an audit of your services business processes and your PSA solution configuration to optimize the performance of your business.

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Calculating Utilization in a Services Company
A white paper outlining the various approaches to calculating utilization and how your PSA tool can be used to measure and report utilization for your company.

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Driving Growth and Profits through PSA Software
A white paper that demonstrates the key areas in which Professional Services Automation software helps service organizations increase profitability through top-line growth and improved management effectiveness.

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Eliminate the whiteboard and the dartboard: keys to optimizing the resource management process
A white paper providing guidance and best practices on how to optimize the resource management process by coupling process with a PSA solution.

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Essential Survival Guide for Services Firms
A white paper that provides guidance to services executives to help them survive and thrive in a recession.

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Evaluating a PSA Solution by SPI Research
A company's choice of a PSA solution is a critical decision. Solutions differ across such factors as price, functionality, deployment and tech-nology infrastructure. This SPI Research White Paper analyses some of the critical factors for organizations that are looking to deploy PS.

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PSA Delivers a Significant ROI
A white paper that discusses the Return-On-Investment that companies realize from using Professional Services Automation (PSA) to automate the operations of a project-based services organization.

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Seven Best Practices to Guarantee the Success of SMB Deployments of SaaS
A white paper that outlines the best practices and potential roadblocks involved in the deployment of SaaS for small to mid-sized businesses.

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