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NetSuite, and OpenAir, A NetSuite Company
User Summit 2010
Overview Agenda Registration Lodging Sponsors FAQ
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FAQ

Registration questions

What is the payment policy?
Payment is made by credit card during online registration. You can register off-line by sending a registration request and check to: User Summit, OpenAir, Inc., PO Box 51392, Boston, MA 02205

What if I can only attend for one day?
The registration price is for the entire Summit. We do not offer discounts if you plan to attend only a portion of the Summit.

Are attendee substitutions permitted?
If you have registered but are unable to attend, and do not want to cancel your registration, you can substitute another employee from your company at no additional charge. Please send notification of your change to usersummit@openair.com or use the registration link you received from your previous registration. You will receive a written confirmation from us once the change has processed.

What if I need to cancel my registration?
All cancelations should be sent to usersummit@openair.com. Cancelations received on or before 12:00 PM EST Thursday, October 1, 2010 will receive a refund less a $50.00 USD processing fee. Cancelations received after 12:00 PM EST on Thursday, October 1, 2010 will result in a forfeiture of the entire conference fee.

Can I bring a guest?
We are sorry, guests are not invited to the Summit.

Can spouses, children, or guests attend social/networking events?
We must limit Summit social/networking events to attendees only.


Agenda and sessions questions

I am new to OpenAir. Are you having sessions for beginners?
Yes. Some sessions are targeted to new users. We also plan several breakout sessions with topics for those new to OpenAir. We suggest that you also register for a one-on-one support session.

Where can I suggest discussion topics for the Summit?
We are always interested in improving our events to suit our customer's needs. Please email any suggestions for this year's event to usersummit@openair.com.

How many people attended last year?
2009 attendees included almost 200 users and approximately 50 OpenAir and NetSuite attendees.

Are there going to be any panels?
Yes. Following the success of last year's Executive, PS and Power User Panels, this year we will offer a panel that will have a mix of experienced OpenAir users and employees, as well as experienced industry professionals. This will be a great opportunity to ask questions about business processes and how to make the most of OpenAir functionalities.

Do you have networking events planned?
We will be hosting two networking events, for attendees only. Cocktail receptions will be held between 5:30 and 7:30 on both Monday and Tuesday.


Travel and lodging questions

How can I make flight arrangements to Boston?
Boston Logan airport is Boston's major airport. Providence Green airport is about 50 miles from Boston.

How do I arrange ground transportation?
Boston: Logan Airport ...
Providence: Green Airport ...

What if I need to change or cancel my hotel accommodations?
Please send changes to usersummit@openair.com. Once your change has been processed, a customer service representative will contact you with a confirmation of the change. Please note that all reservations are subject to cancellation penalties.

Where can I find information on things to do in Boston?
Things to do ...
Boston visitors' guide ...
Boston 10 Best ...

What is weather like in Boston in early November?
Average daily temperatures range from 46 to 63 degrees farenheit.


General questions

What is recommended attire for the conference?
Business casual attire is appropriate for all events.

Can I access the internet from the Summit?
We offer complementary wireless internet throughout all the Summit conference rooms and hallways. You can also use the Business Center facilities at the hotel at extra charge. Moreover, the Marriott provides internet access in hotel rooms at a standard rate. For more information on this, please contact the hotel directly.

Can my company sponsor the User Summit?
We offer a sponsorship program for the event. Availability is limited. For more information contact Kevin Gilbert: kgilbert@openair.com.

Who should I contact if I have questions about the Summit?
Contact OpenAir Marketing: marketing@openair.com