Summit Speakers
Rachel Bryan
Director, Operations
nGenera Corporation

Rachel has over thirteen years of leadership experience in consulting and professional services. Prior to joining nGenera, Rachel founded a boutique consulting firm specializing in customized energy software and case management reporting systems in the legal and healthcare industries. Rachel is currently serving as the Director of Operations for nGenera Corporation. Rachel is responsible for all things operational including nGenera's operational excellence platform and operational reporting. Since its inception in 2007, nGenera has grown from a hand-full of employees to nearly 400 through numerous acquisitions. In a rapidly changing landscape, Rachel has been responsible for integration of new business units onto the standard operational systems as well as defining and implementing corporate processes including invoicing, contractor management, and resource management.

Rachel graduated from LSU (Louisiana State University) with an MS in Information Systems and Decision Sciences. Rachel is an avid college football fan (Geaux Tigers!) and resides in Houston, TX with her husband and two beautiful daughters.
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Ryan Cantrell
Director of Operations
Resort Technology Partners

Ryan Cantrell is the Director of Operations and is responsible for the successful delivery of RTP's Internet solutions. As a member of the management team he is also responsible for setting strategy and direction for the division. Ryan has 12 years experience delivering Internet enabled solutions to companies in the Silicon Valley. Prior to joining RTP, Ryan worked as a Manager with Accenture's San Francisco practice.
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Jodi Cicci
President and CEO
TOP Step Consulting

Jodi Cicci, President & CEO, has been involved with IT for over 20 years in many roles ranging from software developer to project manager to operational director. This has given her a breadth of experience in technology services to understand the uniqueness each company offers and how tools and processes can improve the efficiency of business operations. With her heavy involvement in the OpenAir system and work with OpenAir as Lead Customer Advocate of the annual User Summit, she founded TOP Step Consulting in 2007.
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Carrie Cox
OpenAir Administrator
Digital Technology International

Carrie Cox has been an employee of Digital Technology International (DTI) for 8 years. During that time, she has worked as a Project Coordinator, Special Projects Team Leader and currently as DTI's main OpenAir Administrator. Prior to that, Carrie worked as a Marketing Specialist at the Pinnacle Music Group in Salt Lake City, Utah. Carrie has a Bachelor of Arts degree in Communication Studies from Brigham Young University.
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Amy C. Hassigner
Director, PMO Operations, Professional Services
Witness Actionable Solutions
Verint Systems Inc.

Amy Hassinger joined Verint Witness Actionable Solutions in 2003, and has served as technical instructor, systems engineer and professional services consultant. Currently, as Director of PMO (Project Management Office) Operations for the Professional Services organization, Amy is responsible for all strategic back-office and business system initiatives, and manages all business processes that take new and existing customers through the complete project lifecycle - from sales booking through implementation and training, as well as process and change management, performance management and solutions consulting. Amy became a Director at the beginning of 2008.

Verint® Witness Actionable Solutionsô is the leader in analytics-driven workforce optimization software and services. Its solutions are designed to help organizations capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience. Verint Witness Actionable Solutions is a business line within Verint Systems Inc.
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Erika Imhoof
Operations Manager
Beaconfire Consulting

Erika Imhoof is Operations Manager for Beaconfire Consulting in Arlington, Virginia. Working exclusively with progressive nonprofit organizations, Beaconfire provides Web technology consulting in the areas of Web Design & Development, Online Campaigns & Marketing, Strategy & Planning, and Software Evaluation. Clients include the ACLU, the American Lung Association, Heifer International and Share Our Strength. Prior to Beaconfire, Erika was the Director of User Experience, Design & Development at E-centives, and Sr. Manager of Web & Print Publishing at Phillips Investment Resources.
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Jignesh Jain
Senior Director
Niteo Partners

Jignesh Jain is a Senior Delivery Director at Niteo Partners, Inc. Niteo is a leader in providing business intelligence and enterprise planning services to Global 2000 customers. In his role at Niteo, Jignesh is responsible for the services delivery function - including resource management, project management recruiting, training, and skills management.

Jignesh brings close to fifteen years of experience in the consulting and system integration space having led strategic IT initiatives for diverse clients such as American Heart Association, Citicorp, John Deere, Sun Microsystems, and Wells Fargo. A graduate of the Indian Institute of Technology (IIT) Bombay, Jignesh earned his MBA from the University of Chicago.
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Markus Kuepper
Director of Global Operations for Professional Services
Software AG

Markus Kuepper has 20 years experience in the European IT Market. He has worked for large European system integrators and is now Director of Global Operation of Software AG's Professional Services division. In the last 20 years he has gained experience in different areas of the IT professional service business. Markus started his career in software development projects as functional analyst, IT Consultant and project manager in the Telecommunication sector. After 5 years he moved to finance and became head of controlling, first in the German branch, later with international responsibility. Finally he was CFO and HR director of the German branch of a European system integrator in the Telecommunication sector. Markus became Director Global Operations for the professional service division of Software AG two years ago; he is responsible for international resource management, the Global Project Office with a team of international project manager, and the definition of the global methodologies, processes and tools.
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David Maister

David Maister is widely acknowledged as one of the world's leading authorities on the management of professional service firms. In 2002, he was identified as one of the top 40 business thinkers in the world (BUSINESS MINDS, Financial Times/Prentice Hall.) For twenty-five years he has advised firms in a broad spectrum of professions, covering all strategic and managerial issues, building a global practice that finds him spending about 40% of his time in North America, 30% in western Europe, and 30% in the rest of the world.

His first book on professional businesses, Managing the Professional Service Firm, was published in 1993. It was followed in 1997 by True Professionalism. In 2000 he wrote The Trusted Advisor, with Charles H. Green and Robert M. Galford. In 2001 he published Practice What You Preach. In 2002, he co-authored First Among Equals with Patrick McKenna. In January 2008, he self-published his latest book, Strategy and the Fat Smoker based on a series of articles written during the previous year.

His books are currently available in English, Arabic, Dutch, Estonian, Finnish, French, Spanish, Indonesian, Japanese, Korean, Polish, Russian, Serbo-Croatian and Chinese.

A native of Great Britain, David holds degrees from the University of Birmingham, the London School of Economics and a doctorate from the Harvard Business School. He began his teaching career at the University of British Columbia, Canada, and then joined the Harvard Business School faculty, where he taught courses in managing service businesses from 1979 until 1985.

Maister lives in Boston with his wife and coach, Kathy. He is an avid collector of popular music, and owns more than 15,000 CD's and a rapidly growing number of DVDs. In March of 2005, he finally took his own advice, gave up smoking and lost 30 pounds.
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Keith McInish
Vice President, Professional Services
Seagull

Keith McInish has twenty-five years' experience in IT, with more than twenty in professional services. His career spans ten years with large systems integrator and MCS organizations (EDS and Price Waterhouse), and more than eleven years running professional services organizations within software companies. He has a track record of building successful organizations through recruiting and developing top talent, partnering with his sales organization, and at the same time relentlessly focusing on delivering a healthy P&L to ensure an appropriate profit contribution back to the company.
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Zach Nelson
President & CEO
NetSuite

Zach Nelson has more than 20 years of leadership experience in the hi-tech industry, where he has held a variety of executive positions spanning marketing, sales, product development and business strategy with leading companies such as Oracle, Sun Microsystems, and McAfee/Network Associates. Nelson has been CEO of NetSuite since 2002. Under his leadership NetSuite's revenues have grown ten-fold, workforce has quintupled to more than 500 employees, and its customer base has expanded to thousands of companies around the globe. Recently named as CRM Influential Leader of 2006 by CRM Magazine, Nelson has led NetSuite to be one of the hottest software companies in the world. Nelson holds a patent in the field of application integration, and has several others pending approval. He holds B.S. and M.A. degrees from Stanford University.
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Morris Panner
CEO
OpenAir

Since 2001, Morris Panner has been CEO of OpenAir. Under his leadership, OpenAir has been named one of the Fastest Growing Private Companies in New England in both 2006 and 2007, a Deloitte & Touche Fast 500 Company, a Finalist in the 2005 Software and Information Industry Association CODiE award competition and a Top 25 Global Service Provider by ASP News.

Morris was previously an attorney for the U.S. Department of Justice in Washington, D.C. and spent a year fighting narco-terrorism at the U.S. Embassy in Bogotá, Columbia. Before that, he was a Federal Prosecutor in New York City, an attorney at Wachtell Lipton and a banker at Lazard.

A graduate of Harvard Law School and Yale, Morris is co-Chairman of the Board of the Software Division of the Software and Information Industry Association and on the Board of the Washington Office on Latin America, a leading advocacy organization for human rights and social justice in Latin America. He is a frequent speaker and has been featured in the Boss column of the The New York Times, Forbes and Fast Company.
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