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OpenAir Advantages |
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Why OpenAir?
OpenAir distinguishes itself from other companies that offer professional
services automation solutions in several ways. Simply stated, OpenAir offers the best
product at the most compelling price point.
- Most complete data analysis
OpenAir knows that the greatest value it can provide to customers is insight into critical
business metrics. We made this possible by developing extensive, flexible reporting
capabilities within OpenAir, integrating OLAP tools, and making it easy for end-users to
enter the relevant data into the system.
Comprehensive reporting
OpenAir has extremely flexible reporting capability so you can get instant access to
virtually any key piece of data from within the application. Our professional services staff can help you set up
reports that answer your company's specific needs.
OLAP Integration
OpenAir supplements its own reporting by integrating with all major
online analytical processing (OLAP) tools. These tools enable executives
to create customized multi-dimensional data views, drill down into data to
isolate key trends, and present data in compelling graphical formats.
Easy data entry
Since analytical tools are valuable only if the relevant data is available in the system,
OpenAir makes it extremely easy and convenient to enter data. We offer intuitive interfaces
for the Web, offline PCs, and PDAs all at no extra cost.
- Fastest implementation
Intuitive and easy to use, the OpenAir solution can be implemented throughout your organization
faster than other professional services automation solution.
Fastest deployment
Since OpenAir is pre-deployed, we can implement it throughout an organization in weeks or
even days. This is true for the pure ASP option, where we host the software for you, and for
OpenAir Onsite, where we install a server at your site.
Easy configuration
OpenAir uses a sophisticated "switching" system that allows for easy customization
of the application without requiring any custom code.
Professional services focus on your business needs
Our professional services team consults with you to understand your business needs and
to configure the system to best meet your needs.
Minimal training
OpenAir minimizes training requirements by making the software intuitive, by using consistent
interface metaphors throughout the product, and by enabling each user to have access only to
the functionality he or she needs.
Zero ongoing maintenance
Since there is no client software and since we handle upgrades remotely, everyone in the company
always uses the most current software version without your IT department having to manage
upgrades.
- Seamless data integration
OpenAir understands how important it is for your data to flow from a single
point of entry throughout all of your current business systems. To meet this
need, OpenAir facilitates easy and tight data exchange with front- and
back-office systems using an XML API and the OpenAir Integration Manager.
Front-office systems
OpenAir integrates with such Microsoft® applications as Excel®,
Word®, Project®, Outlook®, and with customer relationship management (CRM), sales force
automation (SFA), and human resources systems.
Back-office systems
OpenAir integrates seamlessly with a variety of financial
applications, including accounting packages from Great Plains®, SAGE Epicor®, ACCPAC®, SBT®,
Peachtree®, Quickbooks Pro®, and Intacct, as well as with proprietary accounting systems. It also integrates with such ERP systems as
Oracle, PeopleSoft, JD Edwards, and SAP.
Computing devices
OpenAir also integrates with disconnected
devices, including OpenAir for the Palm Computing® Platform and
OpenAir OffLine for the Windows® operating system.
- Intense customer focus
OpenAir was built to take advantage of the Web as a way to have an ongoing, meaningful
dialogue with customers. We place enormous value on customer feedback, and we go to great
lengths to ensure complete customer satisfaction.
Support staff
We have an extremely talented support staff as your first point of telephone or email contact,
but all OpenAir employees make customer support their first priority.
Customer feedback drives our product
We release a new version of our product every single month, incorporating customer input
into every release cycle.
- Best value
The OpenAir Complete professional services automation solution is "rented" for a low
monthly per-user fee, so it requires no upfront software purchase. In designing OpenAir,
we took advantage of technologies that let us offer the most competitive price available.
Our approach is discussed in our White Paper, "Gaining the Benefits of
Professional Services Automation with the Fastest ROI".
For pricing specific to your company's needs, contact an OpenAir sales consultant.
Call 888-367-1715, email sales@openair.com, or complete an online form, and a representative
will contact you.
- Unrivaled security
OpenAir understands how critical the security and integrity of your business
information is to you, so we go to extreme lengths to keep your data safe
and private. For complete details, read our security white paper, but simply
stated, your data is always available only to authorized individuals in your
organization, and never to anyone else.
In our ASP model, we protect and back up your data at Exodus
Communications®, the world's leading expert in data hosting. Among the ways
we ensure security are the following:
Network security
You can protect all data flows between your site and OpenAir with
state-of-the-art 128-bit SSL encryption. OpenAir also provides the
capability to enable a Virtual Private Network (VPN) between the OpenAir
site and the client site.
Every user must be authenticated with a Company ID, User ID, and Password to
gain access to the site. To authorize and certify access, we use Verisign,
an advanced
security solution designed to provide secure communications and transactions
over the Internet and private networks.
Access security
All OpenAir Web servers, application servers, data storage servers, and load
balancers are protected by multiple firewalls. We also conduct ongoing
intrusion detection and vulnerability scanning analyses.
Data security
Your business information is stored on a Xiotech RAID 10 system. We use
ArrowPoint load-balancing technology and redundant bandwidth to ensure that
your data is always available. Hardware is equipped with redundant drives
and power supplies, and we maintain backup hardware and parts on site. We
also conduct multiple daily tape backups. You can also download your data at
any time, or have us periodically deliver your data to you in a password-protected WinZIP
file through our Automatic Backup Service.
Physical security
Our system is located in a secure, restricted enclosure within a modern
facility, and is guarded 24 x 7 by certified security professionals employing
state-of-the-art identification and video monitoring equipment.
We ensure redundant power supply through reliance on multiple power grids,
USPs, and diesel generators. The facility is also protected with advanced
fire and seismic protection.
OpenAir Onsite deployment option
If you would prefer to host the software and data yourself, you can do so
through the OpenAir Onsite deployment option.
Security white paper [.pdf format]
- Complete privacy
Under no circumstances will we make your account information available to
any third party. We adhere to the strictest standards of privacy. Our
privacy policy is closely monitored by Trust-e. For more about our
commitment to your privacy, click "Privacy Statement".
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For more information: 1.888.367.1715.
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